Job ID: GZ11377
Job Overview
- Prepare annual maintenance schedule in line with contract per site and issue to engineers
- Ensure 100% maintenance visit in line with the contract
- Monitor call back and shut down rates – and strive for a reduction in the rates
- Act as the point of contact between the clients and the business
- Undertake the tasks of receiving calls, take messages, and routing correspondence
- Attend to and resolve customers’ queries promptly and courteously.
- Handle requests, orders and queries promptly and appropriately
- Generate customer reports
- Generate quotations for repair works
- Conduct planned and unplanned site visits to ensure service quality
- Manage relationships with key customers, site contacts, and handling customer complaints efficiently
- Collaborate with engineers to manage technical aspects of lifts service, and advise clients on solutions
- Working with the sales team, increase service portfolio
- Provide monthly report to line Director in an agreed format
- Generate invoices for client payment
- Prepare debt recovery schedules and reconciliation
- Manage debt portfolio
- Carry out general administrative and business support duties.