Requirements

• Minimum of BSc in Information Technology or Computer Science is preferred.
• Minimum of 4 years of experience as IT Technical support engineer, Desktop support or IT Help Desk technician in the oil and gas sector.
• Certification (CompTIA Network+, CompTIA Security+ etc.) is an additional advantage.
• MCP or Cisco certification will be an added advantage.

Job Knowledge / Experience:

• Hands-on experience with Windows/Linux/Mac OS environments
• Proficient in using MS Office Suites and Office 365 collaboration tools.
• Excellent understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Ability to use remote desktop applications to offer support.
• Experience in network management and help desk support is required
• Solid knowledge of IT systems and applications
• Experience on at least four core technical disciplines (e.g. structured development and Quality Assurance (QA) methodologies, networking, Operating Systems (OS), etc.) at a ‘hands-on’ level is essential.

Skills:

• Excellent problem-solving skills.
• Excellent Information Protection (IP) Practices.
• Ability to manage IM Tools and Resources.
• Reporting and Analysis.
• Technology Management.
• Vendor Management.
• Technology Road-mapping.
• Service Level Management.
• Relationship Management.